Event Category Event Action Non-Interactive? Description
R-instore-build-your-own R-accessories-added   Agent added an accessory
  R-accessories-removed   Agent removed an accessory
  R-accessories-skipped   Agent skipped over accessories
  R-apply-to   Agent selected Apply on the Compare Payment Options popup to set a deal
  R-bed-length   Customer selected the bed length
  R-buy-this-car   Agent clicked 'Continue' to enter into the buy flow
  R-compare-payment-options   Agent clicked to compare the three different payment options
  R-conditional-incentive-added   Agent selected conditional incentive
  R-conditional-incentive-removed   Agent removed a conditional incentive
  R-deal-saved   Agent saved deal
  R-delivery-options   Agent selected either pickup or delivery
  R-drivetrain   Agent selected a drivetrain
  R-engine   Agent selected an engine
  R-exterior-color-added   Agent selected an exterior color
  R-exterior-color-removed   Agent removed an exterior color
  R-features-added   Agent selected an optional feature
  R-features-removed   Agent removed an optional feature
  R-finance-down-payment   Agent changed finance down payment amount
  R-finance-terms   Agent changed the finance terms
  R-find-payments   Agent selected Find Payments on the Compare Payment Options popup
  R-interior-color-added   Agent added an interior color
  R-interior-color-removed   Agent removed an interior color
  R-lease-amount-due   Agent changed the amount due for the lease
  R-lease-mileage-per-year   Agent changed the miles per year for the lease
  R-lease-terms   Agent changed the lease term
  R-payment-option   Agent clicked between finance, cash, and lease
  R-roll-to-finance   Agent selected Finance on the Compare Payment Options popup
  R-roll-to-lease   Agent selected Lease on the Compare Payment Options popup
  R-service-plan-added   Agent added an F&I product
  R-service-plan-removed   Agent removed an F&I product
  R-trade-in-valuation   Agent submitted a trade valuation
  R-transmission   Agent selected a transmission
  R-trim   Agent selected a style
R-instore-checkin R-instore-checkin   Fires when agent checks customer into showroom
  R-new-customer   Agent created a new customer
  R-online-checkin   Fires when agent checks in a customer not in showroom
R-instore-click R-edit-delivery-options   Agent edited their delivery options on the my purchase page
R-instore-contact-dealer R-click-to-call   Customer clicked to call the dealerships phone number
  R-click-to-direction   Agent clicked to get directions to the dealership
R-instore-credit-app R-credit-app-clicked   Agent clicked Get Started on the financing page
  R-credit-app-started   Agent started a credit application
  R-credit-app-submitted   Agent submitted a credit application
R-instore-customer-information R-customer-checked-in   Agent checked in a customer
  R-deal-viewed   Agent clicked to view a deal associated with a customer on the customer information page
R-instore-express-store-live Rn-chatting   Agent sent a message
  R-ended   Agent ended the chat session
  R-init   Agent opened chat
  R-postChat   Agent interacted with the post chat survey
  R-waiting   Agent waiting between chats
R-instore-image-swiper R-arrow-clicked   Agent clicked the arrow on the compare styles popup
R-instore-leads R-buy-flow   Agent submitted PII on the checkout page
  R-credit-pre-approval-inquiry   Agent filled out a pre-approval inquiry
  R-express-trade   Agent completed an express trade
  R-in-store-purchase   Agent made a purchase on behalf of a customer
  R-missing-vin-inquiry   Agent filled out a missing vin inquiry
  R-shared-express-car   Agent shared details
  R-soft-credit-inquiry   Agent completed a soft credit inquiry
  R-standalone-trade-in-inquiry   Agent submitted a standalone trade
  R-trade-estimate   Agent submitted a trade estimate
  R-unlock-inquiry   Agent unlocked pricing
  R-vehicle-reservation   Agent reserved a vehicle
  R-welcome-inquiry   Fires when an agent checks customer into showroom
  R-customer-created   Agent created a new customer
R-instore-my-purchase R-accessories-added   Agent added an accessory
  R-accessories-removed   Agent removed an accessory
  R-service-plan-added   Agent added an F&I product
  R-service-plan-removed   Agent removed an F&I product
R-instore-payment R-down-payment-completed   Agent submitted a payment on the my purchase page
R-instore-purchase R-personal-info-completed   Agent submitted their PII on the checkout page
  R-purchase-placed   Agent placed an order
  R-purchase-started   Agent started the purchase process
R-instore-reservation R-vehicle-reserved   Agent reserved a vehicle by placing a down payment
R-instore-share R-copy-to-clipboard   Agent copied the share details link to their clipboard
  R-print-price-summary   Agent clicked to print price details
  R-print-share-details   Agent clicked to print vehicle details
R-instore-slide-out R-opened-slide-out-contact-us   Agent opened the contact us popup
  R-opened-slide-out-message-dealer   Agent selected message your concierge from the my purchase page
  R-opened-slide-out-need-help   Agent opened the need help popup
R-instore-srp-filter R-filter-clear   Agent cleared a filter
  R-filter-color   Agent filtered on color
  R-filter-features   Agent filtered on features
  R-filter-length   Agent filtered on length
  R-filter-mileage   Agent changed the mileage slider
  R-filter-payment-cash   Agent change the cash down slider
  R-filter-payment-finance   Agent changed the finance payment slider
  R-filter-payment-lease   Agent changed the lease payment slider
  R-filter-type   Agent added a filter to the SRP page (payment type, model, year, etc.)
R-instore-srp-new R-soft-credit-inquiry   Agent completed a soft credit inquiry
  R-unlock-prices   Agent unlocked prices
R-instore-trade-in R-trade-in-accepted   Agent accepted a trade-in offer
  R-trade-in-rejected   Agent rejected a trade-in offer
  R-trade-in-started   Agent started the trade-in process
  R-trade-in-submitted   Agent submitted a trade offer
  R-trade-in-upload-photos   Agent uploaded photos for trade-in
R-instore-vdp-new R-accessories-added   Agent added an accessory
  R-accessories-removed   Agent removed an accessory
  R-accessories-skipped   Agent skipped over accessories
  R-apply-to   Agent selected Apply on the Compare Payment Options popup to set a deal
  R-buy-this-car   Agent clicked 'Continue' to enter into the buy flow
  R-compare-payment-options   Agent clicked to compare the three different payment options
  R-conditional-incentive-added   Agent selected conditional incentive
  R-conditional-incentive-removed   Agent removed a conditional incentive
  R-deal-saved   Agent saved deal
  R-delivery-options   Agent selected either pickup or delivery
  R-finance-down-payment   Agent changed finance down payment amount
  R-finance-terms   Agent changed the finance terms
  R-find-payments   Agent selected Find Payments on the Compare Payment Options popup
  R-lease-amount-due   Agent changed the amount due for the lease
  R-lease-mileage-per-year   Agent changed the miles per year for the lease
  R-lease-terms   Agent changed the lease term
  R-payment-option   Agent clicked between finance, cash, and lease
  R-roll-to-finance   Agent selected Finance on the Compare Payment Options popup
  R-roll-to-lease   Agent selected Lease on the Compare Payment Options popup
  R-service-plan-added   Agent added an F&I product
  R-service-plan-removed   Agent removed an F&I product
  R-similar-cars-slideshow   Agent clicked on an arrow under similar cars
  R-trade-in-valuation   Agent submitted a trade valuation
  R-vehicle-image   Agent interacted with an image on the VDP
  R-vehicle-slideshow   Agent interacted with an image in the slideshow
R-instore-vdp-used R-apply-to   Agent selected Apply on the Compare Payment Options popup to set a deal
  R-buy-this-car   Agent clicked 'Continue' to enter into the buy flow
  R-compare-payment-options   Agent clicked to compare the three different payment options
  R-conditional-incentive-added   Agent selected conditional incentive
  R-deal-saved   Agent saved deal
  R-delivery-options   Agent selected either pickup or delivery
  R-finance-down-payment   Agent changed finance down payment amount
  R-finance-terms   Agent changed the finance terms
  R-find-payments   Agent selected Find Payments on the Compare Payment Options popup
  R-lease-amount-due   Agent changed the amount due for the lease
  R-lease-mileage-per-year   Agent changed the miles per year for the lease
  R-lease-terms   Agent changed the lease term
  R-payment-option   Agent clicked between finance, cash, and lease
  R-roll-to-finance   Agent selected Finance on the Compare Payment Options popup
  R-roll-to-lease   Agent selected Lease on the Compare Payment Options popup
  R-service-plan-added   Agent added an F&I product
  R-service-plan-removed   Agent removed an F&I product
  R-similar-cars-slideshow   Agent clicked on an arrow under similar cars
  R-trade-in-valuation   Agent submitted a trade valuation
  R-vehicle-image   Agent interacted with an image on the VDP
  R-vehicle-slideshow   Agent interacted with an image in the slideshow
R-instore-video R-pause   Agent paused a video
  R-play   Agent played a video
  R-progress-25%   Agent made it to 25% of the video length
  R-progress-50%   Agent made it to 50% of the video length
  R-progress-75%   Agent made it to 75% of the video length
  R-watch-to-end   Agent made it to 100% of the video length